All Vacancies in Canada
G4S Canada is made up of three companies: G4S Security
Services, G4S Security Systems and G4S Cash Services.
The recruitment,
training and staff processes for the following vacancies is completely separate for each company.
Control Centre Operator (Bilingual English and French) Positions Available in Mississauga, Ontario
G4S Security Services (Canada) Ltd. is one of the nation's leading providers of security services. We deliver a comprehensive portfolio of security products and service solutions across Canada to clients in both the private and public sectors.Position: Control Centre Operators (Bilingual English and French)
Location: Mississauga, Ontario
Note: Successful candidates will be required to work in our Pickering location until our new station is in full operation (spring 2010).
Key Objectives:
- Ensure all work assignments are fully staffed according to job requirements
- Document all work hours, time differences and employee changes; these changes will result in the accuracy of payroll and invoicing with the branches
Responsibilities Include:
- Maintaining master schedules for all security job sites
- Call monitoring
- Video monitoring
- Dispatching
- Escalation procedures
- Scheduling – ensuring vacancies due to absences of any kind are filled with the most suitable and qualified replacements
Leadership Attributes:
- Acting with professionalism and integrity
- Provide good service to internal and external clients
- Shares knowledge and capabilities; builds relations with other districts and regions
- Demonstrates an active interest in promoting safety consciousness in the workplace
Skills/Knowledge/Qualifications:
- High School education as a minimum or equivalent
- Excellent customer service via telephone
- Work-related experience in the security industry (an asset)
- Demonstrated ability to work effectively with employee groups and building partnerships at all levels of the organization
- Ability to use office software programs such as Word, Excel and PowerPoint
- Understanding of rotational shifts and site schedules
- Demonstrated ability to negotiate
- Client service/consulting skills
- Strong communication skills – verbal and written
- Bilingualism in French (mandatory)
Position Conditions:
- Shift work required (24/7) holidays included
- Work is performed in a main office with controlled temperatures
- Position is associated with highly personal client information and extreme confidentiality must be practiced
- Must meet Ministry licensing standards
Please send your resume in confidence to Sandra Reid, Regional Human Resources Manager, Western Ontario.
