Revolution in incident reporting

Weingarten Realty owns and develops over 400 shopping centres in the US across 23 states most of which are large open air complexes.

Managing such wide spread locations has presented many challenges not least because the locations cover three time zones.

This caused issues for Weingarten particularly regarding their security incident reporting system which was primarily a paper based system which meant that often non urgent incident reports were not processed quick enough to reach the senior management in time.

Weingarten turned to G4S Wackenhut who had been their main security provider for nearly ten years to look to develop a way of speeding up the transmission of information and to provide a solution to Weingarten.

G4S Wackenhut began to develop Secure Trax, its state of the art security management enterprise software platform, using customised personal digital assistants. Weingarten agreed to be its test bed for this technology and so spent three years working with G4S Wackenhut testing the technology, refining and improving along the way until it was rolled out to customers.

The result was a system which far exceeded the initial demands of Weingarten and has developed into technology which incorporates GPS, a camera, e mail functionality, text messaging and a panic alarm, as well as the data reporting.

As Bill Strother, Director of corporate security for Weingarten says “in case you haven’t noticed I’m passionate about Secure Trax” having played a key part in its development from conception to completion.

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