Employment and employees
G4S employs over 620,000 people making it one of the world's largest private employers.
Our Asia Middle East region continues to be the largest region with over 252,300 employees whilst the headcount in the Americas region has increased to 132,700: 58,600 in North America and 74,100 in Latin America and the Caribbean due mainly to acquisitions in Brazil.
The global employee headcount has reduced from 657,000 to 620,500 as a result of number of divestments made in 2012 such as businesses in Poland and Pakistan and the reclassification of seasonal workers in India who have not worked for certain periods.
Front line employees who work in service delivery or customer facing roles comprise 90% of the workforce with a further 62,050 employees in management, supervisory and support roles.
Our HR standards have been in place for a number of years and are recognised as setting the framework for good employment practices across the whole group. These standards are aligned to the HR strategy and cover:
- Acquisition of best people
- Employee engagement
- Health and safety
- Learning and development
- Diversity and inclusion
- Performance and remuneration
Monitoring and measurement
Each year all G4S businesses confirm their compliance with our HR standards and KPIs, which are amended in line with any significant operational or legal changes. In 2012 the standards were updated to reflect the UK Bribery Act. Ensuring there is widespread understanding and compliance with this legislation so that our business is conducted in an open and honest manner is critical, so the revised standards link closely to the training of employees about their responsibilities under the Act.
In addition to an annual review, each month businesses report on key metrics such as recruitment, turnover rates and health and safety. From this data we are able to monitor how well we are delivering on our promises to attract, recruit and retain the best people.
Metrics on health and safety performance are gathered and reviewed at all levels of the organisation via health and safety committees in businesses and countries, regional forums and the group health and safety network. Compliance against group standards is assessed annually by each business with follow up during normal group internal audits. In addition, critical country reviews, carried out by independent health and safety experts from different G4S businesses, are completed in countries where health and safety concerns are identified.
Across Africa six Critical Country Reviews were conducted following a number of work fatalitiesView more