Training and development

We continue to invest in the training and development of our employees at all levels so that they can reach their full potential.

Having employees who are well trained and know how to respond in a wide range of situations is a core human resources standard and a key customer requirement, so it was reassuring to see that in the employee engagement survey, 85% of our employees who responded indicated that they had been well trained to do their job. 

Offering career progression is equally important to our employees and the extent to which the company does this was also rated positively in the global employee engagement survey (increasing from a favourable score of 78% to 80%). 

Providing development opportunities means employees can realise their potential and our customers gain from an increasingly experienced and stable workforce.


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