The secure solutions businesses provides a broad range of solutions to both commercial and government customers
They use their risk management, security and sector expertise to encourage greater outsourcing of the security needs of commercial and government facilities in markets such as ports, airports, retail, financial institutions and the oil and gas sector, and for government departments such as justice, police, health, foreign affairs and border control. Secure solutions accounted for 82% of group revenue and 76% of PBITA for the year ended 31 December 2012.
The secure solutions segment covers a wide range of security services, including:
|Manned security services
||Trained and screened security officers
||Access control, CCTV, intruder alarms, fire detection, video analytics and security and building systems integration technology
|Monitoring and response services
||Key holding, mobile security patrol and response services and alarm receiving and monitoring facilities
|Secure facilities services
||Integrated facilities services for entire sites or estates for commercial customers and governments
|Risk management and consultancy services
||Risk management consultancy services including mine detection and clearance services
|Electronic monitoring of offenders
||Electronic tagging and monitoring of offenders at home or in the community
||Back office support functions for police forces, support for front line policing including the provision of custody suite services and forensic medical services
|Management of juvenile and adult custody centres
||Management of all aspects of a facility and those held within the facility – similar centres are also used for the detention of asylum applicants
||Transportation of prisoners and asylum applicants between courts, police stations and custody centres
Contracts and relationships
G4S has a very diverse contract portfolio which is not dependent on any particular customer or sector. The duration of contracts varies from high profile annual sporting events such as the tennis championships at Wimbledon and the Ryder Cup, to 25-year private prison contracts.
However, even when the contract terms are short, in practice many relationships become long term and result in contracts being renewed year after year. This is demonstrated in our customer retention rates which average above 90% across most regions.