We aim to do this by delivering industry-leading, innovative solutions and outstanding service to our customers, by providing engaging and rewarding work for employees and by generating sustainable growth and returns for our shareholders.
These aims are underpinned by the key programmes in our strategic plan:
|People and Values||Customers and service excellence||Technology and innovation|
|Operational and service excellence||Financial and commercial discipline|
For a full description of the group’s strategic priorities visit our Online Integrated Report.