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Our Employees
We place great focus on attracting and retaining the right talent at all levels, to ensure the continued success of the organisation.
Employee Representation
Our relations with our employees and their representatives are extremely important to usWe have established global minimum standards for employee relations, which set out our commitment to principles such as the ILO Core Labour Standards and the UN Universal Declaration of Human Rights.
We are fundamentally committed to constructive social dialogue and believe that long-term partnerships with employees and their representatives, including trade unions, can help us raise standards wherever we operate.
- We have over 70 formal union recognition agreements around the world
- Over half our global workforce is covered by the terms of a union collective agreement
- In the US, we are the most unionised company in the sector – over 30% of our employees are trade union members, compared to an industry average of 13%
- In Europe, we have union representation levels of 55%, compared to an industry average of 46%
- In the UK, our relationship with the GMB, one of the UK’s largest unions, has continued for more than 40 years.
With rigorous pre-employment screening and selection techniques for our front-line staff, we are confident that we employ the best people in our industry, whose natural talents and drive enable them to ‘make a difference’ from the start of their employment.
Once in the business, we aim to further develop our employees’ skills and competences, provide them with opportunities to build long-term careers in the group, and inspire them to reach their full potential.
The resulting growth in individual and organisational capability, together with markedly higher levels of commitment from our people, have a clear, positive impact on general business performance and, in particular, on customer service.
