Monitoring and response services
At G4S we have recently invested £3.4 million in our purpose built, state-of-the-art Monitoring Centre , which houses a Category 2 Gold Standard NSI accredited Alarm Receiving Centre (ARC). Our investment in the centre - the only centre with full accreditation for the UK - means that we have the facilities to receive a wide range of alarm signals, from Redcare to IP or Dual Path, including intruder, fire, freezer, personal attack and lone worker alarms. This is integral to our ability to offer support to your daily security requirements as well as your disaster recovery measures.
Our national network of screened, professional security officers support our monitoring capabilities by providing a range of key holder and response services to both the public and private sector, including:
- Response to an intruder alarm as the key holder. Our security officer will act as a filter, assess the situation, and deal with any immediate issues
- Response to an intruder alarm as the escort. Our officer will meet your key holder outside the premises and carry out an escort
- Response to remote monitored CCTV and alarm activations. G4S officers can attend the site to address the situation and take ownership, assisting the emergency services as necessary.
We have a team of consultants available to discuss your security needs. In the event of repeat false alarm activations on your premises, our experts can investigate further, working closely with the installer who will make the necessary changes in the installation, minimising wasted resources.
Click on the links on the right of this page to find out more about our monitoring and response services, which are provided 24/7 on a local basis throughout the UK.
At G4S we have invested in the latest technology to ensure all of our customers receive a modern, efficient, reliable service.
- Our vehicles are satellite tracked via the control centre, enabling us to keep an eye on the whereabouts of our officers, and are equipped with a secure, auditable system to store your keys safely until they are needed.
- G4S officers can use our Proof of Presence technology to provide online, accountable records of the patrols carried out on your premises.
- Using PDAs officers are able to receive their detailed assignment instructions directly from the control centre.
- Access your accounts online and generate reports on all alarm activity across your sites and update key holder information at the touch of a button.