National Accounts
The national account manager relationship provides an added dimension to the security program. With an in-depth knowledge of a customer’s specific requirements and expectations the national account managers facilitate improved communication and are able to effectively anticipate and meet the evolving needs of their clients as a true security partner by:
- Serving as the single point-of-contact between the customer representative and Wackenhut
- Proactively managing the account through regularly scheduled. meetings, coordinating with local Wackenhut area offices, and handling all administrative matters
- Providing customers with ongoing status reports and performance driven measurement systems
- Monitoring continuing compliance with all contractual requirements to ensure a consistent delivery of service to all customer locations
- Centralized control over expenditures for security services, frequently providing a reduction in overall costs
- A single point-of-contact to coordinate all customer requirements.
- Enhanced control of security programs, including the standardization of policies and procedures, personnel selection, training, quality programs, supervision, reporting, invoicing, and post orders.
- An industry first automated customer reporting system that provides web-based access to a customer specific portal containing core Key Performance Indicator (KPIs) measurements including spend by location, employee turnover, employee retention, client visits, training, and safety. Customers may analyze their data through multiple customer selected parameters such as: year to date, monthly, quarterly, by business unit, by state, by location, by job or post level displayed as downloadable spreadsheets, charts and graphs providing a comprehensive analysis of current and historical trends and performance.
