Covid-19 Update for families and significant others

Notice to families and significant others of those in our care at HMP Parc, Altcourse, Oakwood, Rye Hill and Oakhill Secure Training Centre.
Parc Prison Mural

As you are aware, all visits are currently cancelled until further notice from the Ministry of Justice, so we want to remind you of alternative ways to keep in touch:

You can send and receive replies to those in custody by using Email a Prisoner.

You can swap daily messages by signing up to Prison Voicemail, which can reduce your call costs. 

You can send digital money online using the Secure Payments Services.

You can write and send letters as normal. Our establishments are offering increased support to those in custody, allowing them to send free letters.

Contact points for our establishments

HMP Parc - Parc Supporting Families telephone helpline: 01656 300351,

HMP Oakwood - HALOW main desk 10am - 2pm: 01902 791426, Out of hours: 01902 799980 (answering machine)

HMP Altcourse - 01515 216213 and 07595 863154 (7 days a week 10am – 3pm)

HMP Rye Hill - 01788 523300. The Prisoners Families Advice Line (will contact the prison directly): 0808 808 2003. Confidential Safer Custody Helpline: 01788 523309

Oakhill STC - 01908 866000

For further guidance and support for families and significant others of those in custodial establishments, visit the following websites 


Public Health England:

Public Health Wales: