Our Values

Values are the standards we set for ourselves and the culture of the organisation is the way those values are reflected in our behaviours and actions
Being a service business, people are at the heart of our business. We rely on them to provide excellent customer service and to behave in line with the company’s values and standards. They rely on the company to provide a safe place to work and for development, support and guidance throughout their career.

In 2015, we commenced a review of our corporate values, recognising that they were originally developed in 2004, the year G4S was created.

While many elements of the values remain relevant to our business strategy today, we felt that they could better reflect the standards we expect from our staff and the commitments we make to our stakeholders. We have concluded our review and have launched a new set of values.

In 2016, we focused on embedding these values in our processes and practices across the group and building them into our management incentive programmes. Where incidents are reported or the conduct of our staff falls short of our values and standards, we always treat them with the utmost gravity.

We report any failures to the relevant authorities and conduct our own investigation or appoint an independent third party to carry out an investigation on our behalf. We learn from any breaches of policy or standards and adapt our practices to prevent them reoccurring in the future.