Our KPIs

Our progress in implementing our strategic
objectives is measured using key performance indicators aligned to those objectives and to the Group values
Our KPIs

Financial - Core businesses

KPI Description Performance
Revenue (£bn) We have an organic growth strategy based on strong market positions in structural growth markets.

We have invested in improved customer service, innovation and sales and business development capabilities. There is also great potential to sell more complex solutions which tend to have longer contract terms and higher margins. Over the medium term we expect to grow revenues on average by 4% to 6% per annum

In 2018, revenues grew 1.1% to £7.3bn (2017:
£7.2bn), with Secure Solutions organic growth of 3.0%, reflecting strong growth in Africa, Asia and the Americas.

Cash Solutions revenue decreased by 9.3% reflecting the mobilisation of a very large Retail Cash Solutions contract in North America

PBITA (£m)

The Group has implemented a number of
productivity programmes that are now driving
efficiency and operational improvement across the Group. These include efficient organisation design, management de-layering, lean operating processes, efficient reporting and assurance processes, upgraded IT systems and efficient procurement.

In 2018, Adjusted PBITA was unchanged compared with 2017 at £474m. Secure Solutions grew 6.9% whilst Cash Solutions declined 17.1%.

Operating cash flow (£m)

A key priority for the Group is to drive improved cash generation, through enhanced working capital management and capital discipline and embedding a “cash matters” culture throughout the Group.

Operating cash flow was £453m (2017: £516m),
down 12.2% as expected following a higher than normal cash generation in 2017. The cash conversion rate was 96% (2017: 107%). Good cash flow and working capital management performances were delivered across most of the Group except the Americas region which was negatively impacted by the US Federal Government shutdown and Europe & Middle East which was affected by contract phasing.
EPS (pence per share) 

G4S is aiming to deliver sustainable growth in adjusted earnings over the long term. Adjusted EPS growth is a component of both the annual and longterm management incentive plans.

Adjusted earnings increased by 0.4% to £259m (2017: £258m) in 2018.

Adjusted EPS was unchanged at 16.7p (2017: 16.7p).

Other financial and non-financial KPIs

In addition to the financial KPIs, the Group has a set of performance measures aligned to its strategic priorities. These measures include employee retention, contract and customer retention, lost-time injuries and other health and safety measures.

A description of these performance measures and our progress against them is shown throughout our strategic report.