Speak Out - Our global whistleblowing system
Launched in 2015 and implemented during 2016, Speak Out is our global whistleblowing system, hosted by an independent specialist hotline and case management provider.
All employees who wish to raise a matter of ethical concern are encouraged to contact the free telephone hotline or make a report online. Both channels are available 24 hours a day, seven days a week, and are completely confidential.
We have now completed the global implementation of our new whistleblowing hotline and case management system and have received a total of 402 reports from our employees during 2016.
Whilst we believe that we must continue to raise awareness of Speak Out and further encourage our employees to report any concerns or wrong doing, we are pleased that the number of reports has increased since we introduced the new hotline.
All matters reported to Speak Out are reviewed and directed to the most appropriate channel for action. Many of these matters are grievances which are transferred to the relevant HR department to follow up, as they are best placed to investigate and resolve the matter promptly. Concerns regarding operational procedures are investigated by local management to ensure that relevant standards are being followed.
Investigations relating to other matters, such as bribery, ethical or financial issues may be conducted by our internal network of investigators or independent experts.
Matters of a serious nature are investigated at a senior and independent level, with 55 investigations completed during 2016.
The ethics steering group has continued to oversee case management of whistleblowing reports and conduct regular reviews of serious cases, the investigation’s progress and resulting actions.