Join us as we go "Beyond the Uniform" with Chris, a dedicated G4S Security Officer at Long Bay Forensic Hospital. In this exclusive interview, Chris shares insights into his diverse career journey, the dynamic nature of his role, and what makes working with G4S more than just a job – it's a second family. Discover how he balances critical responsibilities with genuine human connection in a truly impactful environment.
A Day in the Life of a G4S Security Officer at Long Bay Forensic Hospital
When did you start with G4S as a Security Officer at Long Bay Forensic Hospital?
I started approximately 2.5 years ago as a Security Guard. 12 months ago, I transitioned into the role of the official Staff Training Officer for medical escorts. It's more than just driving; it involves the responsible transport of individuals, requiring a strong understanding of human interaction and care.
Can you tell us about your career in security so far, and how you started in the industry?
My background includes military service, where I was a rescue diver. However, there were limited opportunities for this role in Australia. Upon moving here 15 years ago, I essentially started a new life. I briefly owned a Harvey Norman franchise, but it wasn't the right fit. With my family largely in the medical field, I returned to university to study mental health. Working in this environment at Long Bay Forensic Hospital doesn't feel like a typical job. While there are easier roles, none are as fulfilling. I value the rapport I build with both patients and nurses, feeling seen and heard. I find great satisfaction in knowing I contribute positively and can handle the responsibilities, which include strong customer service.
What do you do in your role? Can you describe a standard shift or week?
A typical shift begins around 6:30 AM. My day involves rotations across various posts, each lasting 3.5 hours. For example, I might start at Post 2, managing staff entry and key distribution. Then, I move to Post 3, overseeing the sallyport, where I manage contractor access, conduct x-ray and wand searches, and prevent contraband entry. Other posts include front desk duties, such as biometrics registration and meal coordination, and the control room, which involves monitoring numerous screens and responding to alarms.
How does the roster work?
The standard roster involves a rotating pattern of four and three days per week, alternating between day and night shifts. Each post rotation is 3.5 hours. Shift swaps are also possible. A typical shift is 12 hours, 6:30 AM to 6:30 PM, or 6:30PM to 6:30AM.
What is the level of patient interaction like?
Patient interaction is a significant part of the role. During bed sits, we establish clear boundaries, ensuring patient comfort while maintaining security. Most patients are cooperative. Escort duties involve safe transport, and we prioritise patient well-being, such as providing water when appropriate. New admissions require careful processing, including biometrics and personal belongings management. Maintaining a calm and non-abrasive demeanor is crucial.
Regarding training, how do you ensure you stay up-to-date with procedures?
We receive updated SOPs in print, which I review and initial. I actively identify and address any knowledge gaps. The control room is the most challenging post, requiring a calm and methodical approach. I emphasise the importance of breathing and thinking clearly to avoid panic and ensure tasks are completed effectively.
What do you enjoy outside of work?
Outside of work, I enjoy a variety of activities, including abseiling on waterfalls, competitive rollerblading (which I've done since age 14), surfing at Bondi Beach, and spending time on my two jet skis.
What has kept you at G4S?
There are two main reasons. I enjoy the autonomy the job provides, and the other reason is the team. Given the 12 hour shifts, the team has become a second family. I’m really supported by my manager, he knows how to establish comfortable boundaries, shows understanding and empathy, and has a very positive communication style.