Explore a career in Financial Services Security, providing safe, secure and hazard-free environments for staff, visitors and customers. Our concierge, control room and general security professionals ensure corporate offices, retail stores and data centres operate with peace of mind and efficiency.
We're Recruiting Financial Services Security Officers
About Financial Services Security
About the roles
Concierge Security Officers
Concierge Security Officers meet and greet staff, visitors and customers and create a positive first impression. They verify ID, issue access and credentials for staff, visitors and contractors, conduct patrols of the building to identify security risks and technical security faults, monitor and assist with security enquiries, report incidents and faults to the Security Operations Centre, maintain and monitor alarms, registers and CCTV, and act as Emergency Wardens as part of the Emergency Control team.
Control Room Operators
Control Room Operators are based in Security Operations Centres where they provide control room monitoring and responses, and security helpdesk support. As the role involves liaising with staff at all levels regarding security matters, communication is key. They respond to remote incidents and emergency calls to Triple Zero and Police, book and dispatch security services such as guards, roving patrol teams and technicians, and assist with onsite contractors. They also log incident reports in databases and monitor CCTV, alarms and building management systems.
Control Room Team Leaders
Control Room Team Leaders provide support with training and guidance with incoming calls. In addition to undertaking Control Room duties, they also support the management team with reports and productivity monitoring.
Control Room and Security Supervisors
Supervisors of Control Room and Security staff lead and mentor less experienced staff, review procedures and systems to identify continuous improvement opportunities, and escalate and support with incidents and operational matters. They prepare daily quality assurance reports on service levels, assign tasks to staff, and liaise between G4S and Security Operation Centres regarding day-to-day administration and non-operational matters.
Sample Rosters
Please note the rostered hours below are examples and not confirmed. Actual rostered hours will be communicated to candidates and may be subject to change.
- Control Room Operators work a 24/7 fixed/rotating roster, 365 days a year, including Public Holidays.
- Control Room Supervisors work a 38-hour week, requiring one leader on site during the hours of 07:00-23:00 Monday to Friday. This is split by two supervisors covering an 8-hour shift and a Team Leader who covers the Supervisor duty between 08:00-16:00 on Saturdays.
- Control Room Team Leaders work a fortnightly rotation of 08:00-16:00 Monday to Friday, followed by 08:00 to 16:00 Tuesday to Saturday.
- Concierge Security Officers work a rotating roster of 8-hour shifts between 07:00-19:00 Monday to Friday.
- Security Team Leaders work a 50-hour week between 07:00-17:00 Monday to Friday.
Remuneration
- Control Room Operators $25.92
- Concierge Security Officers
- Supervisors, Security Operation Centre $95,000 + super
- Team Leader, Security Operation Centre $85,000 + super
- Team Leader, Concierge Security $81,000 + super
About the recruitment process
Once you've applied online, one of our recruiters will reach out for a quick 10-minute phone call to discuss the role in more detail and find out more about you.
Shortlisted applicants will then be invited to attend an onsite interview.
If successful after the interview, the G4S Talent Acquisition team will email you a series of items to complete and return:
- Your ID and relevant Qualifications.
- Your Covid-19 Vaccination Certificate.
- National Police & Reference Check Form.
You will also need to complete and pass a pre-employment medical assessment.
Upon passing, you'll receive an employment contract plus a final set of Onboarding Forms to complete.
What to expect on the first day
What training is provided
Your training is a blend of online learning modules and on-the-job work-integrated learning. This means as well as completing some online modules and assessments on a tablet or computer, you’ll be guided and instructed one-on-one by a supervisor. During your on-the-job training, you will learn all aspects of your role and duties, including access control, concierge duties, and escorting contractors around site. On the job, all staff are supported, led and coached by supervisors and mentors who have a thorough working knowledge of the facility’s standard operating procedures. You will also complete ongoing monthly training online and on the floor to further develop and hone your skills.
Benefits of the role
- Modern corporate office
- State-of-the art control centre technology
- $1000 sign on Bonus
- Uniform provided
- Onsite training provided
Eligibility Criteria
- Victorian Security Licence (Control Room Endorsement is required for Control Room Operator roles)
- Certificate II or III in Security Operations
- Must be vaccinated against Covid-19 (2 doses)
- Strong communication skills and professional phone manner
- Computer-literate, and comfortable using the Microsoft Suite (Outlook, Word, etc.)
About G4S
Integrated Security Services
Our Integrated Security Services support major government, industry and corporate clients. In every contract, we tailor security solutions for individual operating environments to protect critical assets, infrastructure, services and people. These staff work in various settings, from government, education and health, to retail, telecommunications, resources and energy, as Court Security Officers, Concierge/Corporate Security, Facility Security Officers, Control Room and Speed Camera Operators.
By managing risk, we help governments, business, judiciary and community services operate with peace of mind and efficiency. Clients include State Government Departments, Courts and Tribunals, Youth Justice Centres, Police, and banks and energy companies, in Victoria, New South Wales and Western Australia.
Equal Employment Opportunity Employer
G4S celebrates and supports diversity and is proud to be an Equal Opportunity workplace. Our culture is one of inclusiveness and our goal is to welcome and retain staff who represent the whole community. People from diverse backgrounds bring valuable perspectives, experiences and knowledge. We welcome applications from people of all backgrounds and walks of life.
Jobs for First Nations People
G4S is committed to ensuring our workforce is not only reflective of the communities in which we operate but is equipped and capable of providing the best support for our employees, those in our care and their families. This includes respecting and supporting First Nations employees at G4S and working to increase their representation in our workforce. To improve employment outcomes and increase First Nations recruitment and retention, our jobs for Aboriginal people include access to a Cultural Mentoring Program, Aboriginal Employee Network, and Professional Development.