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Patient Transport Services

Our Service

 

Our Patient Transport Service supports our NHS customers with non-emergency patient transport services and high-dependency transport - the types of journeys that don't fall under the remit of 999.

 

Our service is patient-centric and is delivered by qualified, competent and caring crews. We operate with our specialised vehicle fleet that meets the needs of our patients.

Through class-leading technology, supportive leadership and a collaborative culture, we deliver a people-centric trusted and reliable service.

 

            

Caring Crews

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Competent, qualified and caring crews, trained to the highest industry standard

Specialised Fleet

A round logo with one ambulance, representing the G4S PTS fleet.
High specification fleet to meet the needs of our patients

Investing In Our People

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Enhancing our social impact by hiring local people to serve our communities

Social Value

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Over £30,000,000 in
 Social Value delivered to our communities since 2023

Our Ways of Being

We do the right thing...

Delivering our services with compassion and ensuring the people in our care are at the heart of everything we do

Trust

We show that we care

Teamwork

We focus on succeeding together

Transparency

We are ourselves always

Patient Transport Services crew member holding an oxygen cylinder, with an ambulance in background.

Social Value

- Hiring local employees to provide a quality service to our communities

- Inspiring younger generations, taking part in several school engagement activities

- Working in partnership with local charities and support groups, engaging in health & wellbeing activities

- Working with local business, contributing to local supply chains

- Over £30,000,000 in Social Value delivered to our communities since 2023

Patient Transport Liaison Officer, with an ambulance by a hospital entrance, in the background.

Frequently Asked Questions

Who is eligible to use Patient Transport Services?
In general terms, PTS is designed to support those with medical or physical conditions that are unable to use public transport, cannot get a lift or drive themselves to and from NHS appointments. There are specific eligibility criteria set by Integrated Care Boards that determine which patients are able to use the service.
 
For more information or to book transport, please contact 0800 096 0211. Our expert call-handlers are trained to accurately assess your eligibility and level of need, and will talk you through the criteria, helping you with any questions you might have.
How do I cancel or change a booking?
It is essential to contact us if you no longer need transport. Not cancelling transport impacts other people's arrangements on that day and may  prevent others from getting to their  appointments on time.  


To cancel or change your transport booking, please contact 0800 096 0211.

Can I volunteer with G4S PTS?

Absolutely! We are proud to have multiple colleagues who volunteer with us, giving back to their communities. If you wish to volunteer with us, click here to complete a form expressing your interest or get in touch at g4s-pts@uk.g4s.com.

Does G4S PTS take part in community engagement events or activities?
We embed social value in our contract delivery and our Community Engagement Plan facilitates meaningful engagement and improves community wellbeing.

Click here to get in touch and discuss how you can get involved in our Community Engagement Plan.
Can I provide feedback on the service?

Your feedback is most welcome and is crucial for us to improve the quality of our service.

To share you experience with G4S Patient Transport Services, please click here and complete the questionnaire.

Share your feedback about our service... ◱

Contact us for more information or to provide any further feedback
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G4S Patient Transport Services

Unit 69,  Waterhouse Business Park, 2 Cromar Way, Chelmsford, Essex CM1 2QE

SOME OF OUR SERVICE COMPLIMENTS...

"Excellent as always, very chatty and very good drivers with caring natures."

"Fantastic, the crew were very attentive and good at their jobs, very caring, a credit to you."

"I have been travelling since 2013 with you and I cannot thank the drivers enough, they always help me get me where I have to be on time."

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JOIN OUR SUCCESSFULL PTS TEAM

View All PTS Vacancies ➔

Three images of different Patient Transport Services staff. Two of them with crews walking down a street, carrying oxygen and manual handling equipment, with an ambulance in the background. And one image of two colleagues at their desks, in a control room.
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