We recently sat down with Travis, a dedicated security leader who has risen through the ranks at G4S, from Court Security Officer to Hub Coordinator at Court Services Victoria (CSV). Learn about the challenges, rewards, and tips he'd provide to Security Officers interested in a future leadership role.
An Inspiring Journey to G4S Security Leadership at CSV
Firstly, can you tell us about your career in security so far?
My journey with G4S began when I aspired to join the Victoria Police. I decided to pursue my security licence as a stepping stone and after a month of obtaining my licence I completed the ITC training and was offered the role of Court Security Officer with G4S.
Under the mentorship of then Hub Coordinator Ben, I quickly learned the ropes and was promoted to team leader within two years. During my time as a team leader, I had the opportunity to further develop my skills by assisting Hub Coordinator Cassidy. My hard work and dedication paid off when, just three months later, I was appointed as the Hub Coordinator for our Metropolitan area within Court Services Victoria (CSV).
What does your role as a Hub Coordinator involve?
I oversee our Metropolitan portfolio, which currently has 130 employees across various court locations in the West, North, and South East suburbs of Melbourne. I ensure all site locations are adequately staffed, assist with ad hoc shifts posted by Court Service Victoria, and manage rostering. I also liaise with supervisors within my hub, providing support and addressing any issues that may arise. Additionally, I report my monthly statistics and collaborate closely with other Hub Coordinators to ensure the smooth operation of our entire network.
Part of your role is overseeing new starter training - do you have any tips for new starters at CSV to be successful in their training?
For those just starting out at CSV, my advice would be to make the most of the training opportunities available. You'll begin with online modules and on-the-job shadowing alongside a team. Then, you'll complete a seven-day ITC training program, which includes four days of screening training and three days of baton and handcuff training.
My top tip for new employees is to learn all aspects of the role, listen to your colleagues' insights, and take everything on board. And if you're willing to travel, that's a huge bonus! Not only will you receive a travel allowance if it's outside of your hub location, but it's a fantastic way to broaden your knowledge and experience by seeing how different courts operate.
Do you have any career advice for people starting in security who are interested in a future leadership role?
For anyone starting in security and aspiring to a leadership role, my biggest piece of advice is to step outside your comfort zone. Have the confidence to take initiative, offer assistance to your supervisors, take on additional responsibilities, and don't hesitate to ask questions.
Express your interest in advancing to a higher position, and we'll gladly work with you to achieve your goals. Remember, leadership isn't just about having the right skills; it's about demonstrating a willingness to learn, grow, and take on new challenges.
What do you enjoy most about your role and working at CSV?
What I enjoy most about my role at CSV is the opportunity to engage with a diverse group of Court Security Officers every single day. I love getting to know my staff on a personal level and learning about their unique backgrounds and experiences.
It's incredibly rewarding to witness my team members grow within the organisation and achieve their career goals. Their success brings me a great sense of pride and reaffirms the value of the work we do at CSV.