From Security Officer to Human Resources Director

How did your career in the security industry start?

My career path has been quite diverse and, in many ways, unexpected. I started as a travel agent, where I discovered my passion for customer service and building strong rapport. This led me to explore other customer service opportunities, which brought me to Adelaide Casino.

Initially, I was hired as a Customer Service Officer, assisting high-profile clients. On my first day of training, I learned that the role was actually a Security Officer position. Despite two people immediately leaving, I decided to give it a chance. I unexpectedly found myself thriving in this environment, working 12-hour shifts on the doors and eventually progressing to the control room and management.

How did you start in management, and how has your career evolved to where it is now? 

My career continued to evolve as I was recruited by Crown in Perth, becoming their first female Security Shift Manager. Following this, I held security management positions at Perth Airport and Perth Racing, where I managed large-scale events like the Perth Cup, often with crowds of over 20,000.

A pivotal moment came when an application for a Branch Manager role led to an almost 10 years tenure at G4S. It started with overseeing operations in Western Australia. One significant project involved managing the Shell contract which was one of the global contracts, and included the security risk assessment and transition of their flagship office in King Square.

My exposure to global contracts led to a relocation to Sydney, where I served as a Global Accounts Manager. Later, an opportunity arose as the first GM of the Court Services Victoria (CSV) contract in Victoria, requiring mobilisation of over 61sites! 

Now you're the Director of Human Resources for ANZ - what drew you to a career in Human Resources (HR)?

The opportunity arose when my predecessor needed someone to step in and manage the role temporarily. Initially, I was skeptical, as my expertise was in security, not HR. However, after discussions with my predecessor and the HR Senior Leadership Team and with the support of our Managing Director and Executive Leadership Team (ELT), I decided to take on the caretaker role.

Despite initial imposter syndrome, I realised that my operational experience and understanding of the business drivers were valuable assets. The HR team was incredibly supportive, and I found a collaborative balance between my operational knowledge and their HR expertise. This experience highlighted the importance of transferable soft skills.

Could you describe your current responsibilities as Director - Human Resources ANZ?

My role is dynamic and requires the ability to pivot between various business needs both strategic and day to day. One moment, I might be assisting with performance management or development of policy and processes; the next, I’m involved in enterprise bargaining agreements or providing advice on Fair Work matters or helping to shape the scope of new business opportunities. The challenging yet rewarding aspect of this role is that no two days are the same. Effective communication and engagement are crucial, as is shaping our people strategy as a member of the ANZ ELT.

Could you share some of your career highlights?

My greatest highlights revolve around team achievements. For example, at Crown, I led a team that was initially considered a bit rough. By the end of the year, we received a team award from the Managing Director. In security, there were many memorable experiences, including assisting high-profile individuals and traveling to unique locations.

Ultimately, my happiness in any role comes from the team’s collective success, whether it’s a small win or a significant achievement like a smooth business mobilisation.

How has G4S supported your professional development?

G4S has provided exceptional development opportunities, including the Next Level Leadership Program. This global program, which won the Princess Trust Award, allowed me to connect with G4S leaders worldwide and learn about diverse leadership styles and work cultures. The global nature of G4S has opened doors to numerous opportunities and collaborations.

Finally, what leadership or career advice would you offer to those earlier in their career journey?

My advice is to always be curious and open to opportunities, even those that seem outside your comfort zone. Don’t let self-doubt hold you back. Be receptive to feedback and advice from others, as they may see strengths you don’t recognise in yourself. My own career path is a testament to the value of saying “yes” and embracing the unexpected.