To date, two types of training were provided by G4S Madagascar: Security Driver Course and Basic Security Course but with the large experience of global company, other specialized training can be delivered in accordance with any future requests from the client.

Security Driver Course:

As drivers, you are responsible for your vehicle and those travelling within. This course is aimed at reducing the loss of personnel and vehicle by road traffic incidents, hi-jack or ambush. This training will give you the confidence and awareness to make quick and effective decisions in crisis and critical situations.

This training is taking place in 5 days for basic and can be customized as the need of trainee.

Security Driver course program subjects:

Observation and awareness

Conflict management

Counter surveillance

Suspect / vehicle recognition

Commentary driving

Self-defense

Armed robbery

Defensive driving

References:

September 2011: UNICEF - Ambovombe, with 11 participants

October 2010: Imperial Tobacco, with 38 participants

September 2010: United Nations, with 100 participants

Basic Security Course:

Security guard manages risk, protects assets, and prevents losses, so they are an integral part of society. This basic security training program is tailored to teach the knowledge and skills necessary to provide an introduction to security.

The basic training is taking place in 10 days and refreshing course is required every 6 months after.

Basic Security Course program subjects:

Physical training

General guard orders

Bombs and other explosive devices

Self-defense and baton training

Memory training

Acess control

Suspect recognition

Search procedures (area, vehicle, person)

Patrol procedures

Intruder apprehension

Fire fighting

First aid

References:

July 2010: Peace Corps, with 14 participants (refreshing course)

October - November 2009: Peace Corps, with 14 participants

Regarding G4S's guards, they have to perform two or three weeks basic training, that is compulsory. Then, they follow more specialized training according to the evolution of their post.

Basic Training

Minimum Training Hours - 80 hours basic training will be allocated for (new) guard training. Guard’s posts will be covered during their absence by reserve personnel. Guards currently employed on the project will be given 40 hours re-certification training.

Basic Training Program Subjects:

Introduction to G4S

Observation and Awareness

Memory Training

Communication and Conflict Management

Awareness of Crime/ Terrorism Relevant to Madagascar

Self Defense and Baton Training

Bombs and Other Explosive Devices

General Guard Orders

Post Orders

Appearance and Demeanor

Drill

Regulations

Client Relations

Handover Procedures

Log Books and Report Writing

Access Control

Search Procedures (area, vehicle, person)

Patrol Procedures

Intruder Apprehension

Radio Communications

Fire Fighting

First Aid

Suspect Recognition

Vehicle Recognition

Use of Handcuffs

Arrest and Control

French Language Revision

Commercial Contract Procedures

Discipline

Supervisor Training Hours- 120 Hours. All potential supervisors must successfully complete the Advanced Security Course

Advanced Security Course Subjects:

Leadership

Supervision

Conflict Resolution

Public Relations

Arrest and Control

Advanced Self Defense and Baton Training

Use of Pepper Spray

Risk Assessment

Discipline

Guard Electronic Monitoring Systems

Radio Communications

Incident Control

Report Writing

Alarm Response

Intruder Apprehension

Counseling

Drill

Key Control

Planning

Post Inspections

First Aid

Medical Procedures

Motivating People

Instructional Technique

Customer Care

Problem Solving

Quality Control

Special Operations Team Training - 120 hours. The members of our Special Operations Team are trained in Special Intervention and Close Protection.

Special Operations Team training subjects:

Observation and Awareness

Advanced Self Defense

Use of Pepper Spray

Telescopic Baton

Advanced First Aid

Arrest and Control

Radio Communications

Client Relations

Search Procedures

Report Writing

The Role of the Protection Officer

De-escalation skills

Conflict Management

Defensive Skills

Threat assessment

Protocol

Observation and Awareness

Operations Orders

Surveillance

Counter Surveillance

Residential Security Team

Security Advance Party Duties

Improvised Explosive Device Recognition

Appreciation for a Close Protection Officer

Public Appearance

Office Security

Travel Security

Hostage Briefing

Vehicle Drills

Walking Drills

Reaction to Attack

Patrol Supervisors Training- 40 hours.

In addition to the Advanced Security Course all of our Patrol Supervisors must successfully complete the Patrol Supervisors Course.

Patrol Supervisors Course Subjects:

Arrest and Control

Post Inspection

Patrol Reports

Advanced Self Defense and Baton Training

Use of Pepper Spray

Supervision

Discipline

Arrest and Control

Conflict Resolution

Radio Communications

Incident Control