Kildare Village, Ireland's tranquil and unique shopping centre is a luxury boutique venue, with thousands of visitors every week of the year. Ensuring their safety and exceptional experience is the focus of owners Value Retail.
Safeguarding The Guest Experience
overview
A solution was needed to ensure a memorable guest experience in a safe and supporting environment, intertwined with security. G4S would need to provide friendly staff, attentive, accommodating and with the ability to quickly respond to an incident or injury.
The Focus
- Integrate the Value Retail’s brand, guiding principles and Values across all G4S staff and services
- Ensure the guest experience is at the heart of the focus
- Enhance the future of Kildare Village guest experience
- Increase protection of guests, property and staff by building a security culture that meets evolving threats
- Introduce new technologies to drive operational efficiencies
The solution
- Delivered human behaviour training to increase situational awareness and ensure customer care
- Enhanced capability of 64 officers with first aid and defibrillator training
- Created bespoke counter-terrorism training for retail environments
- Produce monthly risk reports to ensure continual awareness of changing threat environments
- Introduced GPS team tracking for guard locations, improving response, stakeholder support and analytics
The Benefits
- G4S Solution now used as framework for every Value Retail Centre in the world
- Nominated for the ISIA Awards - Client Service Excellence Awards - Finalist for Kildare Village
- Protected against increased threats by providing additional physical security elements
- Instant customer aid, care and safety and first point of call
- Provide additional support on events with traffic and parking management
G4S - It’s ethos is building trust and openness in partnership with both client and staff allows for a healthy relationship and strong partnership and brings with it, the space and confidence needed to explore innovation and new work structures.