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G4S Employee Ian McLeish wins BSIA Regional Award

Regional Security Personnel Award for Service to the Customer
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A G4S Security Officer from Carnoustie, County Angus, has earned himself the prestigious British Security Industry Association (BSIA) Regional Security Personnel Award for Service to the Customer after winning the accolade for Scotland.

Ian McLeish works on the G4S Secure Solutions (UK&I) Telereal Trillium contract and has been excelling in his role at the Dundee Wellgate Jobcentre Plus for almost six years, showing tremendous loyalty and quality service. 

Providing on-site service for the client, Ian has exceeded expectations time after time in assisting staff with his wealth of knowledge of the site and its procedures. 

On several occasions, Ian has gone above and beyond his duties of responsibility to ensure the smooth running and safety of staff and customers alike. Indeed, Ian has been known to regularly offer to stay beyond his normal working hours where necessary.

With a keen eye for monitoring situations and intervening before unwelcome escalations take place, Ian has an ability to remain polite and professional; treating those around him with dignity and respect.

Ian is seen as a great asset to the client and he is a positive influence on the rest of the team. His exemplary behaviour makes him a role model for others and he works hard to always put the customer first.

Commenting on Ian’s impeccable service, a senior manager for the client company asserted: “Ian’s sensitivity to others is absolutely commendable and he is an absolute asset to our office. He is an example for us all to follow. His work is very much appreciated and his professionalism has not gone un-noticed.”

Upon hearing of his success Ian commented: “I always endeavour to act professionally and pro-actively in my Customer Care Officer role and I feel proud to have won this award. It was very much a team effort as we all work very closely together.”

Ian will now be put forward to the national judging phase of the awards. If he is successful in the second round of judging, he will then be invited to attend the BSIA’s annual lunch on 15th July where he will be presented with the national award.

These esteemed awards are currently in their 17th year and serve to acknowledge the successes of those working within the security industry.