Card Machine Payment FAQs
3-5 working days
The tech team will try and resolve the issue, if not then we will order a new device. All terminals come with 12 months warranty.
We have a team who are available 24/7 to support with your card terminals.
Payment Gateway FAQs
Main shopping carts in the market are all supported. For more information please call our experts 0845 644 1239, option 1.
Virtual Terminals FAQs
Making virtual payments with G4S Pay couldn't be simpler:
- Log into the virtual terminal merchant account from any device that connects to the internet, such as a laptop, tablet or phone.
- A payment page will open showing a form with the appropriate card detail fields.
- Input the customer's card details and press 'Process'.
- The transaction is complete, and you should receive the money into your account within minutes.
All of our payment gateway options go through PCI DSS compliance, which ensures the utmost security of the cardholder’s data in accordance with regulated policies.
To make a card payment through a virtual terminal, you’ll need:
- The cardholder’s name
- Their billing address
- The long number on the card
- The expiry date on the card
- The CVV number (three-digits at the back of the card)
Cash Collection FAQs
You can cancel a service up until the point we reach your premises. However, a cancellation charge may apply depending on the notice period provided as outlined in our terms and conditions.
Please view your contract for details of any restrictions or charges.
All of our cash collection services offer the ability to order a one-off service for maximum flexibility or set up a recurring service for maximum convenience. If you set up a standing order, the same amount will be collected each time.
You can book services up to 12 weeks in advance when you select to pay at the point of order. If you pay by Direct Debit, you may set up a continuous service.
We can offer services tailored to your specific requirements.
You should make sure you are prepared for your cash collection in advance of your collection slot. If your cash is not ready or your premises are not open when we arrive, we will not be able to complete the service.
You will be charged for this service and will need to rebook another collection slot.
We offer market leading service levels of over 99%, but occasionally we are prevented from reaching you on schedule.
As a smaller depositor, we recognise that in the rare event that we fail to complete your service, you may choose to deposit your cash at your local bank. Therefore, we will refund any charges within two working days (if you have paid at point of order). We will also automatically issue a discount off your next order so that you can order a recovery service if required.
As a larger depositor, we recognise that your choices are more limited. Therefore, if there is absolutely no way we can reach you on the day of service, we commit to recover all missed services the following working day.
Assuming there is availability in your area, you can place an order up to 12:00pm the working day (Mon-Fri) before the service. However, ordering further ahead will help ensure there is still availability during your required time window.
You can place an order up to 12:00pm the working day (Mon-Fri) before the service for any ad hoc orders. Our customer service team will confirm acceptance of the service upon receipt of your instruction.