Training and development
Building a capable workforce
Our goal is to support our employees to grow in confidence and develop their capabilities at every stage of their career. We want them to progress within G4S, to share their journey and to inspire others to do the same. While investing in building their technological skills and the systems understanding required for our security businesses in the future, we are also encouraging our people to take responsibility for their own development and career advancement.
Our learning and development programmes are designed to do two things. Firstly, they give our front-line employees, many of whom may be new to security or just embarking on their careers, the confidence, base knowledge, skills and understanding to meet customer needs and satisfy the rigorous regulatory requirements. All of them will complete mandatory induction training on topics which include health and safety and our values. This is followed up with more bespoke training on customer and site requirements specific to each contract they are working on. Overall, the training builds confidence and ensures our people are equipped to do their jobs safely and well. Secondly, there are programmes offering a wealth of self-managed learning on a vast array of topics. To encourage everyone to make the most of these tools and the opportunities to develop, they are available in a mixture of easily digestible and readily accessible formats. Our online, cloud-based learning platform enables us to host, share and record training completed and enables people to manage their own learning wherever and whenever suits them best.
Some notable learning and development achievements in 2019 include the continued success of the regional leadership programme with 106 delegates graduating. The programme has been fully reviewed and refreshed ready for re-launch as the G4S leadership programme early in 2020. Additionally, the materials utilised during a 16 week development programme in 2018 were refreshed and are now available in a structured online management development course. Promotion of the “learning at work” week in May provided great opportunities to showcase the tools and materials that are available and to encourage people to make the most of them.
Our UK based apprenticeship programme is flourishing. 65 employees completed their apprenticeship programmes in 2019 and 12 have completed so far this year. There are currently 420 apprenticeships scheduled to finish in 2020. With our employees undertaking more than 20 different apprenticeships there is plenty of choice for people looking to embark on a career with the company. Although we are well supported by a number of different apprenticeship providers, our longer-term plan is to co-facilitate apprenticeships using existing G4S learning and development specialists who already have the technical expertise and knowledge. Not only will this provide new development opportunities for the specialists, it will enable us to increase the volume of apprenticeships offered using the additional resources available.