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Virtual terminals

Take payments over the phone or by mail using a virtual terminal.
Reception employee

What is a MOTO payment?

A MOTO payment, which stands for Mobile Order/Telephone Order payment, is a transaction that takes place using a virtual payment terminal. The virtual terminal is, essentially, a secure payment form on a web browser that allows you or members of staff to input the card details of a customer, either while they're on the phone or having sent you their card details in the post. As they take place on a web browser, MOTO payments are a type of online payment where the customer is not face-to-face with the merchant, otherwise known as 'Cardholder-Not-Present' payments.

With G4S Pay we can arrange secure and efficient MOTO card payments using virtual terminal services. 

Contact us today.

The benefits of MOTO transactions

Alongside the flexibility of taking card payments anywhere with an internet connection, our virtual credit card terminal has a host of features that work to improve your business and its payment offering. These include:

  • Accepts all major credit and debit cards from anywhere in the world.
  • Affordable packages keep your operational costs down.
  • Get sales information in real-time with our reporting platform.
  • PCI DSS Level 1 Compliant to ensure your customers' card details are secure.
  • Expands your customer base to shoppers who can't reach you face to face or online.

Who can use these virtual payment services?

Virtual terminal card payments can be made by any business with a phone and internet access. But, because of their nature, virtual terminals are particularly useful to certain types of businesses and customers. These are:

  • If you take care of business on the move
  • If you don't have a website
  • If you have customers of an older generation
  • If you run a delivery or pickup service
  • If you accept last-minute orders
  • If you accept orders through the post
  • If you have to call customers for security reasons

Those who receive phone calls or mail from their customers regularly will enjoy the convenience of being able to take payments at the same time with virtual payments.

And as multiple people can log into the virtual terminal payment gateway at any one time, you don't have to worry about the rest of your team making transactions simultaneously.

How do virtual payment services work?

Adding a virtual terminal to your payment options couldn't be simpler: 

How does G4S virtual payment service work

If you'd like to discover this service for yourself, you can start the process by registering with us. Once registered, a member of our UK-based team will walk you through the G4S Pay MOTO solution options and decide on the best one for your business. 

Our affordable pricing can be tailored for all businesses and setting up is quick and easy. 

Contact us

If you want to find out more or to register for this service, contact us today.

Virtual Terminals FAQs

When will virtual payments appear in my business bank account?
Payments should appear in your account within 3-4 days.
What happens to my customers' card details?
Our virtual terminals are PCI compliant, meaning your customers’ card details are protected and secure. 
Can I make MOTO payments at the same time as online payments?
Yes, you can combine our MOTO merchant service with our online services, which gives you the ability to accept payments through shopping cart functionality or a hosted form as well as over the phone and through the mail.
How does the customer know the payment is secure?

All of our payment gateway options go through PCI DSS compliance, which ensures the utmost security of the cardholder’s data in accordance with regulated policies.

What information is needed to make a MOTO payment?

To make a card payment through a virtual terminal, you’ll need:

  • The cardholder’s name
  • Their billing address
  • The long number on the card
  • The expiry date on the card
  • The CVV number (three-digits at the back of the card)
How do virtual terminals work?

Making virtual payments with G4S Pay couldn't be simpler: 

  • Log into the virtual terminal merchant account from any device that connects to the internet, such as a laptop, tablet or phone.
  • A payment page will open showing a form with the appropriate card detail fields.
  • Input the customer's card details and press 'Process'. 
  • The transaction is complete, and you should receive the money into your account within minutes.
NetPay Merchant Services Limited, who are registered with the Card Schemes as an Independent Sales Organisation of First Data Europe Limited, are G4S’s strategic partner for the sale of card processing in the UK. Card processing services are provided by First Data Europe Limited (trading as First Data).

First Data Europe Limited is a global provider of financial services technology and is not part of the G4S group of companies. All applications are subject to First Data Europe Limited's terms and conditions and credit policy. First Data Europe Limited is incorporated in England (company number 02012925) with a registered office at Janus House, Endeavour Drive, Basildon, Essex SS14 3WF. First Data Europe Limited is authorised and regulated by the Financial Conduct Authority as a provider of payment services. ( FCA register No.582703) G4S Cash Solutions (UK) Limited is not providing merchant acquiring services.

Get in touch with our experts

Please complete this form if you are interested in discussing our payment services in more detail.

Upon receipt of your form, we will route your enquiry to the most appropriate commercial lead. 

You can also email us or call us 0845 644 1239, option 1.

Contact customer services  or call us 0844 800 4205.  



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