Skip to main content

G4S UAE Wins Dubai Airport Contract

G4S UAE has been awarded an $8.1 Million Dubai Airports (May I Help You?) customer service contract
G4S Logo

G4S United Arab Emirates is pleased to announce that they will be working in partnership with Dubai Airports, one of the world’s busiest and largest airports in passenger numbers. The contract which will run until December 2012, will provide passengers with the very best in customer service.

The Middle East’s aviation hub, Dubai International, currently the 4th busiest airport in the world by international passenger traffic, handled a record 47.2 million passengers in 2010 and this is set to increase in 2011 with an already estimated 8.8% year to date increase on 2010.

With Dubai Airports on course to top 51 million passengers in 2011 this customer service initiative will see G4S “May I Help You?” staff assisting passengers with a variety requirements that come with international air travel, such as flight, hotel, general information and assistance.

Commenting on the service project at the airport, Ahmed Al Shamali; Head of Operations Planning stated “Acquiring a service partner that understands the demand of an ever growing international airport & comprehensively meets the high standard of Aviation Security was key elements that Dubai Airports mutually establish this new partnership with G4S.”

He added “the exposure that G4S has to other international Airports & their current global & local influence on the aviation industry for providing the manpower force were taken into consideration as key benefit of experience exchange & future growth by both parties.”

“A MIHY service initiative is developed to assist customers through their Dubai Airport experience, MIHY is not just service attendant who assist passenger, its DA’s definition of Customer Service. G4S has just joined this philosophy & we are excited to see them with us being the face of DA.”

May 15th, 2011 saw G4S “May I Help You?’’ staff begin their journey through a specially designed 5 day training programme encompassing all aspects of Dubai Airports including safety, security and customer service standards. A phased 6 month deployment plan is underway which once complete will see more than 500 G4S staff operating at Dubai International Airport.

Mr. Dave Zack, Country Manager, G4S, UAE stated: “It a great privilege for G4S to be partnering with Dubai Airports on this huge project. Undertaking a project like this requires a massive amount of teamwork from all of our G4S divisions. Collaboration from our procurement, HR, training and facilities divisions was and is essential in providing Dubai Airports with the best integrated solution.

"Drawing on our international aviation experience will play a major role in successfully delivering the best solution. Dubai Airports has long garnered a status for delivering on their visions for the future. They are an entity that are not afraid to innovate, move forward and be the industry leader. The opportunities for Dubai Airports are exciting and we are all looking forward to help them go from strength to strength.”

Aviation Solutions for The Future

The world of aviation has changed beyond recognition over the last 10 years. Constant, vigilant and effective security solutions have never been so important, and finding new ways of countering threats to aviation is now even more of a priority.

Through a full range of aviation services, G4S has the people and the technology to help you to provide a safe and secure environment for your customers.

With a pedigree stretching back over 30 years, and with over 10,000 staff directly engaged in the aviation sector, G4S is the market leader in the field. G4S provides airport security, in High Risk environments, for governments and commercial organizations across the globe and is fully conversant with all ICAO and TSA standards and requirements.

We provide services in 38 countries for over 90 of the world’s airports and 81 of the world’s leading airlines, including London Heathrow, Amsterdam Schiphol, Bangkok and Baghdad.