Our goal of zero harm means that we will always make safety our primary concern. Over the last ten years we have invested more resources to embed a safety culture which is challenging given the nature of what we do and where.
Safety and well-being
Our priority is to keep our employees and the customers and communities we serve safe
Our caring culture puts people and safety first. We focus on human and organisational performance and seek to develop every team member to recognise and mitigate risk.
We believe that by setting the highest standards for safety across our industry, we strive to keep our colleagues safe and build their loyalty and commitment to our organisation. As we develop our teams, we strive to deliver a higher level of service to our customers and the public and, in turn, our empowered workforce helps create a safer and more secure environment for everyone.
Our health and safety strategies set the framework and vision for how each business can progress from a level of compliance with health and safety regulations to a level of differentiation – where we lead the industry.
We recognise the differentiation level across the group will only be achieved where a culture of health and safety prevails, and where thinking and acting safely is the norm for everyone.
Underpinning our strategies are core health and safety standards against which businesses are assessed regularly. Compliance is monitored and periodically audited, with reviews of performance conducted at a senior level.
KPI 2024: Safety
- 0.46 high consequence injury rate (per 200,000 hours worked)
- 0.01 work-related fatality rate (per 1,000,000 hours worked)
Sadly, during 2024, 17 of our colleagues lost their lives on the job. Six of these resulted from violent crime by third parties. To help mitigate the risk of these violent incidents, we work closely with law enforcement, other in-country authorities, our customers, and industry partners. Of the remaining 11 fatalities, seven were due to road traffic incidents and four were attributed to other workplace related issues. These losses are tragic for families, friends, colleagues, and our organization. They serve as a constant reminder of the importance of our commitment to safety.
In the international business, a focus on gate safety and lone workers through the implementation of global standards, supported by centrally tracked gap analysis, actions plans, and training saw a significant reduction in incidents.
By equipping employees with knowledge and tools to proactively countermeasure risk, we continuously cultivate a culture of safety. Facilitating ongoing safety communication and generating actionable feedback, our Mercury (proprietary platform) has empowered employees to remain vigilant and reinforces our commitment to creating a safer, more secure world.