Our value statement:
We have a close and open relationship with our customers which generates trust. We work in partnership for overall benefit of our organization.
WeCare is more than a department – it is about our “People”. Policies, standards, procedures, objectives and targets are all important; However, none of them alone can deliver our vision of “Customer Satisfaction”. An integrated concerted approach is required to build a culture where customer delight is the norm in all areas.
On our journey towards our vision, everyone needs to know that they can contribute and make a difference. Ideally, we want to create workplaces where all employees have the knowledge, competence and desire to achieve the same.
Over the coming 2 years our priority would be to build a customer centric organization which will primarily be driving the 2 important messages our customers have shared with us:
• Respond in time every time
• Know its customer’s customer and be a valued partner
This will help us achieve a healthy customer VOC and 100% complaint management.