A relatively new G4S customer is a $1 billion conglomerate. The company is among the largest paper and textile manufacturers in the world, with two large facilities based in India and has a large customer base that extends to over 75 countries all over the world.

The customer’s largest plant in Asia is a massive plant occupying over 900 acres. Due to a combination of the plant’s size as well as the modern machinery and world-class manufacturing processes, security is of particular importance at this site.

The customer was facing several security challenges that needed to be addressed:

• Perimeter breaches and entry of unauthorised individuals and materials
• Damage to and theft of material assets
• Worker safety was an issue, particularly for the female employees
• The lack of security left the company prone to damage to its reputation
• Integration of newer technology within existing security platform

To address these challenges, the customer was seeking a security partner with a similar passion for excellence, and thus, a partnership with G4S was formed.

THE GOALS

The customer’s primary goal was to ensure the protection of its employees. This is the obvious top priority in a situation where intrusion from unauthorised personnel is a recurring issue. Not only does an unsafe work environment pose physical and emotional risks to employees, but it also negatively impacts productivity. When employees feel threatened, it leads to an anxious and unproductive work environment.

As a secondary goal, the customer needed to put a stop to material losses suffered from theft and damage to materials from outside sources. Even for a billion USD company, many small losses can add up to significant damage to the organisation’s bottom line.

THE SOLUTION

G4S assessed the situation and deployed an integrated security solution comprising several components.

• 97 security professionals were strategically deployed for monitoring, surveillance, vehicle, and pedestrian control.
• Female security guards were put in place in the women’s hostel facilities to address the specific risks posed to the female employees.
• A dedicated single point of contact was assigned for consistency.
• An integrated command centre was put in place for assistance with incident reporting and investigation.
• 24/7 command centre monitoring was implemented for detection, response, and deterrence of threats.
• An access control system with RFID tags was added, which included boom barriers and turnstiles.
• Security staff was equipped with body cameras.
• CCTV cameras were integrated into the central surveillance system for full coverage of the plant.
• UV and IR flame detection were implemented.
• Processes were put in place to prevent the loss of material assets through procedural problems. Among these processes were:

- Checking that inbound shipments match their documentation
- Checking outbound shipments against the materials lists
- Escorting visitors to waiting areas after verifying identification
- Frisking and material checking employees, visitors, and vehicles

These components come together to provide a thorough and complex integrated security solution. The complexity of the solution itself is a necessary result of the massive size of the plant.

THE RESULTS

The solution provided by G4S was enough to satisfy the customer. What impressed the customer and gained its trust was the thorough risk assessment performed by G4S prior to implementation.

This proved that the security team was focused on identifying the specific needs of the customer to ensure all its pain points were addressed. G4S first deployed the manpower in early 2021, with completion of the technology component deployment by December 2021. With all systems up and running, the customer’s workforce is now safe, its assets are no longer at risk of theft, and as a result, its reputation is no longer in jeopardy. Overall, this makes the project a clear success.