G4S’s Digital Guard:
A new AI security solution
It’s not a human that first spots what’s happening; it is artificial intelligence (AI).
While these scenarios might be fictional, the AI capabilities are not. What’s being described is the Digital Guard, a new security solution from G4S and its technology partners.
AI DETECTS INDICATORS OF ILLEGAL ACTIVITY
The AI then sends any video clips which raise a red flag to the G4S Security Operations Centre in real-time to be assessed. An operator will then respond depending on the incident. This could start with a verbal response (audio intervention) before escalating to the deployment of security fog or, even, the dispatching of a G4S patrol and response team.
And although not its main purpose, it can also be used to monitor for internal fraud. For example, the AI can spot if a cash register has been left open but no customer is present and will flag to the Operations Centre for further investigation.
A G4S ACADEMY SUCCESS STORY
A dedicated team of systems engineers - led by Vuk Kurko, Integrated Security System Engineer for G4S in Serbia - alongside colleagues specialising in manned security and R&D from G4S’s global technology partners then made it a reality.
Trials have been completed at two separate bank branches in Serbia and their ATM safe zones, which demonstrated proof of concept and allowed for the AI programming to be finetuned.
Getting to this stage is the culmination of many years of hard work and would not be possible without the G4S Academy (a platform within G4S that encourages collaboration across the international business).
Marko said: “The Digital Guard is a true example of G4S Academy co-creation. The idea started long ago when colleagues in Belgium said they were working on a remote assistance concept based on video technology.
“We began brainstorming how technology could substitute traditional manned security services, compiling a list of responsibilities that security professionals have and converting it into a list of functionalities we would like AI to do instead.
“Then at another G4S Academy session, G4S Greece mentioned how security solutions are becoming digital and smarter - that’s how the name Digital Guard was born.”
Marko believes that it could even help to prevent robberies at banks from occurring, given those who have the misfortune to be caught up in a bank heist can, understandably, be hesitant to press a panic button. But with the Digital Guard, there is the potential to stop such crimes if security fog and other deterrents are used to ward them off.