G4S Justice Services Achieves ISO
Atlanta, GA USA October 11, 2010
G4S Justice Services, LLC is pleased to announce that its electronic monitoring business has met all of the requirements necessary to achieve ISO 9001:2008 certification.
The ISO 9001:2008 standard is a set of quality practices that ensures the use of effective processes, which are continually improved, allowing us to achieve the highest level of quality for the customers that we serve.
G4S obtained ISO certification for the provision of electronic monitoring services delivered by its Monitoring Centers, Help Desk, Training, IT Design and support functions.
“Our achievement of ISO certification is a reflection of our company's commitment to our customers and the industry to maintain a high level of quality throughout our service delivery processes", said CEO Blake Beach.
Darryl Martin, SVP Operations & Customer Relations, commented, “We are committed to maintaining our ISO 9001 certification by continually improving the effectiveness of our quality management system. With highly experienced management, innovative systems and products, strong relationships with other technology providers, and processes capable of being adapted to meet individual needs, we work together to ensure that our customers receive the highest quality service”.
G4S is a leading international provider of offender monitoring and community supervision services. In the USA, G4S is proud to have long-standing customer relationships with Federal, State and Local Public Agencies across the country.
The achievement of ISO 9001:2008 certification demonstrates our continued commitment to quality and, as a leader in the security industry, we hold ourselves to the highest standards. The achievement of ISO certification for our electronic monitoring services compliments our manufacturing ISO certification that has been maintained for over ten years.
The certification process required G4S to maintain an ISO compliant quality management system that establishes a systematic approach to managing electronic monitoring service delivery.
Since ISO (International Organization for Standardization) is a network of international standards institutes, it is uniquely positioned to enable a consensus on process solutions that meet the internal needs of the business and the broader needs of society.
G4S Justice Services monitors and measures its continuous quality management practices involving customer service and satisfaction, software design, monitoring centre operations, hiring practices, training standards and implementation.